30 Yardley Street, Avonhead, Christchurch 8042 +64 27 750 4040 clients@freshbeauty.world

Privacy Policy

Last updated: -05-11. Freshbeauty (“we”, “us”) operates freshbeauty.world from Aotearoa New Zealand. This Policy explains how we collect, use, store, and share personal information in line with the Privacy Act 2020 and, where relevant, comparable rights for overseas visitors.

Agency and contact

We are the agency for the personal information we hold about you when you use this website or correspond with us. Postal address: 30 Yardley Street, Avonhead, Christchurch 8042, New Zealand. Email: clients@freshbeauty.world. Phone: +64 27 750 4040.

Information we collect

  • Identity and contact details you provide (for example name, email address, phone number).
  • Content of messages you send through forms or email.
  • Technical information such as browser type, device category, approximate region derived from IP address, and timestamps, where optional analytics tools are enabled with your consent.
  • Cookie preference data stored in your browser’s local storage.

Why we use personal information

We use personal information only for lawful purposes connected to our business, including:

  • responding to enquiries and delivering agreed planning services;
  • operating and securing the website, including fraud prevention and abuse detection;
  • meeting legal and regulatory obligations;
  • optional analytics or marketing technologies where you have given informed consent and can withdraw that consent.

Privacy Act 2020 and information privacy principles

We aim to meet the Information Privacy Principles (IPPs) in the Privacy Act 2020, including purpose limitation, source transparency, accuracy, security, and access/correction rights. If you believe we have breached an IPP, you may complain to the Privacy Commissioner (Te Mana Mātāpono Matatapu) as described below.

Overseas disclosure

Some service providers may process or store information outside New Zealand. Where we disclose personal information to an overseas agency, we comply with the disclosure rules in Part 4 of the Privacy Act 2020 (including, where required, ensuring the overseas agency is subject to comparable privacy safeguards, obtaining your authorisation, or relying on another permitted pathway).

Notifiable privacy breaches

If a privacy breach is likely to cause serious harm, we will assess the breach, notify the Office of the Privacy Commissioner where required, and notify affected individuals where it is reasonably practicable to do so, in line with the Privacy Act 2020.

Retention

Contact form submissions and related email threads are generally retained for up to twenty-four months after the last substantive message unless a longer period is required for legal claims, tax, or accounting obligations. When retention ends, we delete or irreversibly anonymise information unless law requires otherwise.

Security

We use reasonable technical and organisational measures appropriate to the sensitivity of the information, including access controls, staff confidentiality expectations, and encrypted transport where your connection supports it. No online transmission is completely risk-free.

Your rights (New Zealand)

You may request access to personal information we hold about you and ask us to correct it if you believe it is inaccurate. We may need to verify your identity. To make a request, email clients@freshbeauty.world or write to the postal address above.

Complaints

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: privacy.org.nz. This is a free service.

Overseas visitors (including GDPR)

If you are in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR (such as rights to object, restrict processing, or data portability) where those laws apply to our processing. We will respond in line with applicable law. Nothing in this Policy limits non-waivable rights under New Zealand consumer law.

Children

The site is not aimed at children under sixteen. If you believe we have collected information from a child without appropriate authority, contact us and we will take prompt steps where the law requires.

Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects about you.

Updates

We may revise this Policy from time to time. The latest version will appear on this page with an updated date.